Philosophy
The very core of our philosophy is the entrepreneurial idea of providing our customers with services that strengthen their position in their markets. Be it optimizing process costs or opening up new procurement and sales markets - the increasingly close integration of our network structures in Europe, Asia, North America and the world beyond is a clearly defined and long-term strategy that is known throughout our company.
Our customers’ success has for 80 years been our own success. We act on the basis of our own entrepreneurial principles, and are not driven by the short-term considerations of a one-sided notion of shareholder value.
Our strategic direction is determined not by quarterly figures, but rather by our determination to achieve customer satisfaction and customer loyalty. We know that we are on the right track when our customers become ambassadors for DACHSER’s cause. That means that quality is our highest goal.
In service industries such as the logistics sector, quality is secured by staff who apply themselves day by day for the benefit of their customers, and who try to achieve the (seemingly) impossible. Really good staff recognize problems before they even arise, and create solutions proactively instead of talking about difficulties when it’s already far too late to do anything about them.
We are proud of our staff, who like to regard themselves as fellow entrepreneurs and who carry the name DACHSER forward into the future with quality, reliability and innovative power. The value of a company is reflected only partly in its balance sheet. DACHSER’s value, which distinguishes us so clearly from other companies in the market, is staff loyalty. It is our strong DACHSER culture, the feeling that we belong together. Every day of every week, several thousand members of staff apply themselves with entrepreneurial zeal to the task of doing their best for their customers, and of making the company even more successful.
Loyalty is a mutual thing. The company, as personified by the owning family, shows a high level of loyalty to its employees. In return, the employees display a high level of loyalty to DACHSER, and its owners. This reciprocal relationship generates motivation, which in turn generates satisfied customers, who feel a long-term bond with the company. And customer satisfaction feeds further staff motivation. This cycle, consisting of three mutually enhancing components, is a vital stability factor. It is one of the wellsprings of our company’s success.
